Privacy Policy for Xenatorivo

At Xenatorivo, your privacy matters. This policy explains the types of personal data we collect and how we use, store, and protect it according to Australian privacy laws.

Information We Collect and Use

We collect only the information necessary to provide and improve our services while respecting your privacy rights and meeting legal requirements.

• Contact details, such as your name, email address, or phone number, as needed for communication.
• Technical data, including IP addresses, browser type, and usage data, to help us improve your site experience.
• Information you provide through forms or customer support interactions, handled securely and confidentially.
• Cookies and similar technologies may collect data about how you interact with our site, as described in our Cookie Policy.

How We Use Your Information

We use your information to offer, personalise, and enhance our services while prioritising data security and compliance.

• Processing your requests, orders, or inquiries in a timely and efficient manner.
• Improving website content, features, and user experience based on relevant data analytics.
• Communicating updates, service changes, or marketing messages if you have opted in to receive them.
• Meeting our legal obligations and protecting the rights and safety of all users.

Legal Basis for Processing Data

Processing your personal information is done only as allowed by law and with your informed consent, where necessary.

Our main grounds for processing are to fulfil contractual obligations, comply with legal duties, or pursue legitimate business interests (such as improving services).

Sharing Information

We never sell your information. Sharing occurs only under strict terms and always for legitimate, necessary purposes.

• Service providers who assist us with operations (e.g., hosting, analytics), under obligations to safeguard your data.
• Authorities or regulators if required to comply with Australian laws or respond to legal requests.
• If involved in a business transaction (merger, acquisition), notice will be given and data protections maintained.

Data Security

We take security seriously and use industry-standard measures—including encryption and restricted access—to protect personal data. Regular audits, secure storage, and employee training help minimise risks of unauthorised access or loss. Nevertheless, no method of transmission or storage is completely secure, so we encourage caution with your personal information.

Your Rights

You have rights under Australian and international laws regarding your personal data.

• Request access to personal data we hold about you at any time.
• Ask for corrections if your information is inaccurate or outdated.
• Object to data processing or withdraw consent where allowed by law.
• Request erasure of your personal information if you meet requirements under the law.

Cookies and Tracking

Cookies help us understand user engagement and improve our site. Learn more by reading our detailed Cookie Policy.

Read Cookie Policy Read Cookie Policy

Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us.

Policy Changes Notification

We may update this policy periodically to reflect changes in our practices or legal obligations. Please check back for updates.